We can't say it better than President Taft, then Chief Justice of the US Supreme Court, did in 1922: "there is justification for the common belief on behalf of millions of common people that on account of their poverty alone, justice does not reach them as it does the rich." But at net-ARB, we're changing that. As PayPal did for banking, Google did for the retrieval of information, and eBay and Amazon.com did for retailing, net-ARB is using the Internet to transform the way disputes are handled anywhere that there is an Internet connection. By bringing alternative dispute resolution of everything from will squabbles to e-commerce disputes to your home, office or cell phone, time zones and physical location are no longer obstacles to justice.
Since net-ARB arbitrates under general principles of common law and equity rather than strict adherence to statutory law, you can't be defeated by some quirky legal technicality. This does much to level the playing field between consumers and suppliers wherever in the world they may be.
Arbitration is much less costly than litigation. Fees for litigating an employment case can cost at least $50,000. The American Bar Association estimates that as many as 100 million Americans are shut out of the legal system due to the high cost of justice. It says only 32% of Americans believed they could afford to bring a case in court. Only 20% believed court cases are decided in a timely manner. net-ARB arbitrations cost between $399 and $750 depending on whether they're conducted by one or three arbitrators.
Arbitration is fair. Overall, consumers and employees come out as well, if not better, in arbitration than in the court system. net-ARB's online arbitrations are quick and convenient. Hearings last from a couple of days to a week or two depending on the complexity of the case and how quickly the parties submit their evidence. The arbitrator issues a binding, written decision within a few days of both parties resting their case.
Consumers and business people wanting to eliminate the chance of expensive litigation should favor "arbitration clauses" in contracts, particularly clauses which require arbitration through net-ARB, as are offered by members of our membership program. Members support net-ARB's mission to create a safer and fairer Internet by using binding arbitration when direct negotiation has failed. Members go the extra mile too, promising to pay costs as determined in arbitration.Go back to main » Articles page.